Refund Policy
At our IPTV service, we strive to provide our customers with a seamless and satisfactory experience. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions and procedures for requesting a refund.
Conditions for Refund
We offer refunds for the following reasons:
- If you have been charged for a subscription but have not received access to the IPTV service.
- If you have been charged for a subscription but the service has been unavailable for a significant period of time due to technical issues on our end.
- If you have been charged for a subscription but the service does not meet the advertised features or quality.
Refund Timeframe
To request a refund, please contact us within 14 days of the charge. Refunds will be processed within 5-7 business days of receiving your request.
Exclusions and Limitations
Please note that we do not offer refunds for the following reasons:
- If you have been using the IPTV service for more than 14 days.
- If you have been banned from the service due to a violation of our terms of service.
- If the service has been unavailable due to circumstances beyond our control, such as internet outages or natural disasters.
How to Request a Refund
To request a refund, please contact our support team at fusionixismail@gmail.com and provide the following information:
- Your full name
- The email address associated with your account
- The date and amount of the charge you would like refunded
- A brief explanation of the reason for your refund request
Our support team will review your request and process the refund if it meets the conditions outlined in this policy.